हर चुटकी में शुद्धताReturn, Refund & Replacement Policy
At Siloti, we are committed to delivering quality spices with care and hygiene.
1. Return & Replacement Requests
Customers are requested to report any issue within 24 hours of receiving their order.
Requests will be considered for:
- Damaged, torn or leaking packaging.
- Incorrect products or pack sizes.
- Expired products.
- Genuine product quality concerns.
Please email care@siloti.in with your order details, photographs and a description of the issue.
2. Non-Returnable Products
Due to the nature of food products and hygiene considerations, we do not accept returns for change of mind, personal taste preferences or products damaged through improper storage or handling after delivery.
3. Refunds & Replacements
After reviewing the complaint, Siloti will offer an appropriate refund or replacement for eligible claims.
Approved refunds will generally be initiated within 5–7 business days.
4. Return Shipping
For verified damaged, defective or incorrect products, Siloti will bear reasonable return shipping charges where a return is required.
5. Order Cancellation
Orders may be cancelled before dispatch. Once dispatched, cancellation requests may not be accepted.
6. Customer Support
Email: care@siloti.in
Siloti — हर चुटकी में शुद्धता
The 24-hour reporting window does not limit any rights or remedies available under applicable law.